The Customer will have the full right to register his/her complaint if he/she is not satisfied with the services provided by the Company, and can raise a complaint through the channels available.
Gulf One aims to resolve all complaint cases within 4 weeks, and a Customer may contact (in writing) his/her Relationship Manager or communicate the details of their complaint on the following address:
Customer Complaints Officer
Ms. Carol Bhandary
Gulf One Capital BSC (c)
Bahrain Financial Harbour
Level 48, Harbour Towers West
PO Box 11172
Manama, Kingdom of Bahrain
Telephone +973 1710 2555
Fax +973 1710 0063
Step 1 Customer sends a complaint directly or via email.
Step 2 We record and acknowledge the complaint within 5 working days.
Step 3 We review and investigate the complaint internally and provide an appropriate solution.
Step 4 Within 4 weeks of receiving the complaint, we communicate to the Customer, explaining their position and the proposed solution.
Step 5 Close the complaint.
In the event of delayed or dissatisfactory solution, the Customer has the right to forward their complaint to the 'Consumer Protection Unit' at the Central Bank of Bahrain (CBB) within 30 calendar days of receiving our response.